The challenges of today’s economy require organizations to place a rigorous focus on the processes that define their strategy and differentiation. While critical to a company, certain tasks such as technical support, data entry, data conversion, insurance processing, bookkeeping, internet research and the like rarely fall under the category of core business activities – activities that actually generate revenue. In fact, these manually intensive areas of your business are often the ones that tend to drain profits and time.
Work Smarter, Not Harder
The delegation of one or more non-core business processes to an external partner that in turn owns, administers, and manages the process based on defined and measurable criteria is business process outsourcing (BPO). Taking the concept a step further, knowledge process outsourcing (KPO) typically incorporates specialized domain expertise and knowledge into the initiative, bringing analytical, interpretation, and technical skills as well as some judgment and decision making to the process. By outsourcing non-core activities to CTO 24/7, organizations are able to mitigate their risks in three operational areas - quality, cost and speed of process execution.
If you are new to the concept of outsourcing, or think it is only for large companies, click here for more information on the benefits and savings this can bring to your organization.
The Right Partner Makes All The Difference
CTO 24/7 has combined its technology expertise with its business process outsourcing service to deliver a unique model which drives cost reductions and enterprise wide improvements. Building on our foundation as a technology company with extensive experience in software development and processes, we first work to automate and optimize your processes where is makes sense. Then we add a highly trained staff that is familiar with your business processes to create the highest ROI solution possible.
The key is combining the right people, processes, and technologies to gain maximum efficiency and achieve competitive advantage, while minimizing risk. How do we do this?
- Business Process Assessment - identify those processes that make the best outsourcing opportunities based on 4 critical factors
- Transition and Change Management Plan
- Domain focused teams with hands on experience in your industries processes
- Service Level Agreements (accuracy, adherence to deadlines, response time, etc.)
- Productivity savings guarantee
- Word-class project management
- Continuous feedback loop to ensure upgraded performance into the long term
- Safety and security of working with a U.S.-based company – projects are managed according to U.S. standards, in compliance with U.S. laws
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